Disappointing
MKEAmy
6/14/2020
i've had this fridge (and samsung oven and microwave as well) for a few years now. i am not a huge fan of any of them. as far as the fridge, it consistently leaks into the bins no matter what i have in there, or nothing at all. and, no matter what temp i set it at. now, the paint is chipping off the handles. i didn't even know that could happen? (the microwave and oven do not keep the same time - ever - and the oven definitely does not keep the right temperature. i have to set it for at least 50 degrees more than recipes call for and even at that, i tend to put things back in additional time 2-3 times because they are not cooked.) i love their cell phones tho and their tv has worked out well.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Beware
David
5/25/2020
the freezer component of this refrigerator stopped working 3 times in the last 13 months, forcing me to dump hundreds of dollars of formerly frozen foods. i would give it zero stars.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Parts
Jeff
4/21/2020
arrived with dents in doors. tried to replace doors but can't find the part number anywhere. the telephone customer service tries to send you to high priced service centers.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Awful
David
4/4/2020
on two occasions this last year, everything in the freezer defrosted. i lost hundreds of dollars of frozen food. the service team cannot diagnose and repair.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Back porch works better
HLA85
2/13/2019
This is the third one of this fridge since December 4, 2018. The first was delivered damaged so I don't know how it would have performed. The second and third refrigerators had identical problems. The fridge does not hold a consistent temperature. You can set it at 34 which is the lowest, and your fresh food section will not drop below 42. That's nasty! The freezer builds up ice so clearly this is NOT a frost free unit. Ball bearings will fall out of the freezer door tracks. And you will also lose the ability to open the freezer completely. Two refrigerators - identical issues. DO NOT BUY THIS FRIDGE!!! It's colder outside on a mild New England winter day than it is inside this unit, at least we have that to fall back on. We do not have the ice maker connected so I don't know how that works.
The shelves are not fully adjustable. This fridge is not ideal for anything tall. Put it in your nursery for baby food jars, it would probably hold those perfectly. Just don't open them or they'll spoil from being too warm.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Stainless Steel Paint flaking off...
ScorpioWally
1/4/2019
The compresssor of th unit is very loud. i like the refridgerator but not the noise.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Design Flaw Creates Pooling Water in Fridge
ReasonableBuyerSD
2/11/2018
We purchased this fridge two years ago and about a month ago we had our fridge overflow not noticing that we had water pooling from the vegetable drawer. Now, every few days we have to literally dump water out of the vegetable drawer and soak up water on the bottom of the fridge. So disappointing. I have been looking at information about this fridge and discovered it is a common problem and not under warranty. What a lemon! Oh, and on top of that the ice backs up in the fridge and we have to constantly dump ice out of the ice drawer or else it hardens together in a lump.
I do not recommend purchasing this product. Samsung, you need to come up with a solution to fix the problem and provide instructions to current owners on how to fix this.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Poor design awful customer support
Samscampmp
2/3/2018
This fridge has a design flaw that creates water in the vegetable drawer. Samsung was no help in dealing with this their customer support people are in Minila and do not understand English. Samsung does not stand by its products and would not take care of this issue. Further they only want certified repair people and no one here in Tucson is certified because the company is difficult to work with. Beyond this the drawers stick, the ice tray is not removable unless you take the other food out of the freezer, the vent cover on vegetable drawers have fallen off and the doors seals have turned black and moldy. It makes a
Our noise that sounds like a gun shot many times per day. This fridge is less than 18 months old. I do not recommend it.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
